Right of Withdrawal

Information on the Right of Withdrawal

Service: humai.pl — a tool for processing ("humanizing") text with the involvement of AI systems Service Provider: AutoXCyber Mateusz Grądkowski, sole proprietorship (CEIDG), Tax ID (NIP): 1182241134 (VAT-exempt), Business Registry No. (REGON): 523059876, address: ul. Wergiliusza 7/69, 01-915 Warsaw, Poland, e-mail: [email protected] Effective date / last updated: 7 July 2026. Version: 1.0

Governing language and governing law. This document is a courtesy English translation of the Polish original — Informacja o prawie odstąpienia od umowy (available at https://humai.pl/odstapienie). The Polish version is the legally binding text; in the event of any discrepancy between this translation and the Polish original, the Polish version prevails. The contract is governed by Polish law. If you are a consumer, this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of the country of your habitual residence (Article 6(2) of Regulation (EC) No 593/2008 — the "Rome I" Regulation).

The instruction below applies to consumers and to natural persons who conclude a contract directly related to their business activity where the contract is not of a professional nature for them — to the extent that the applicable provisions treat them as equivalent to consumers. Legal basis: the Polish Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws 2024, item 1796; the "Consumer Rights Act").

1. Classification of the service and scope of application

The humai.pl service is a digital service within the meaning of Article 2(5a) of the Consumer Rights Act — it enables the creation, processing and analysis of data in digital form. The instruction below relates exclusively to the paid Pro plan. The free plan (Free) is covered by the separate rules described in section 6.

2. Right of withdrawal from a distance contract — Pro plan

You have the right to withdraw from a contract for the provision of a digital service (the Pro plan) concluded at a distance within 14 days without giving any reason and without incurring any costs, subject to the reservations set out in sections 4 and 5.

The withdrawal period begins on the day the contract is concluded (Article 28(1) of the Consumer Rights Act).

The withdrawal deadline is met if you send your withdrawal statement before the deadline expires.

3. How to withdraw from the contract

To exercise the right of withdrawal, you must inform us:

AutoXCyber Mateusz Grądkowski, ul. Wergiliusza 7/69, 01-915 Warsaw, Poland, e-mail: [email protected]

of your decision to withdraw from the contract by an unequivocal statement (for example a letter sent by post, or an e-mail to [email protected]).

You may use the model withdrawal form included as Annex 2 at the end of this document, but it is not obligatory.

If you submit your statement electronically, we will promptly send you a confirmation of receipt of the withdrawal statement on a durable medium (by e-mail) — Article 30(3) of the Consumer Rights Act.

4. Effects of withdrawal from the contract

In the event of effective withdrawal from the contract, the contract is deemed not to have been concluded. We will refund all payments received from you promptly, and no later than within 14 days of the day we receive your withdrawal statement, using the same means of payment that you used in the original transaction (refund via the payment operator Stripe), unless you have expressly agreed to a different solution; in any event, you will not incur any fees in connection with this refund — Article 32(1) of the Consumer Rights Act.

Proportional payment where performance began early

If you made an express request for the performance of the digital service to begin before the expiry of the withdrawal period (see section 5), and you then withdraw from the contract, you are obliged to pay an amount proportional to the scope of the performance provided up to the moment you informed us of the withdrawal, relative to the full scope of performance of the contract — Article 35(1) of the Consumer Rights Act. This amount is calculated as the price of the selected package multiplied by the ratio of the number of days of use of the service to the total number of days of the paid period.

Sanction for failure to provide the instruction

If we do not inform you of the right of withdrawal, that right expires only after 12 months from the expiry of the original 14-day period; if we inform you during that period — the 14-day period runs from the day the information is provided — Article 29 of the Consumer Rights Act.

5. Loss of the right of withdrawal — when and on what conditions

In the case of a digital service for which the consumer is obliged to pay a price, the right of withdrawal expires upon full performance of the service, provided that all of the following conditions are met (Article 38(1)(1) of the Consumer Rights Act):

the trader has fully performed the digital service (the entire paid period — monthly, 3-month or 6-month — has elapsed);
the consumer made an express request for performance to begin before the expiry of the withdrawal period;
the consumer was informed, before performance began, that they would lose the right of withdrawal once the service had been fully performed and acknowledged this.

Important: the right of withdrawal does not expire at the mere commencement of performance — it expires only upon full performance (the end of the paid period). Until that moment you may withdraw from the contract, bearing only the proportional payment described in section 4.

Wording of the consent to immediate performance (checkbox at Pro plan purchase)

When purchasing the Pro plan, we present a separate checkbox, unticked by default (separate from acceptance of the Terms of Service), with the following wording:

☐ I request that performance of the digital service (the humai.pl Pro plan) begin before the expiry of the 14-day withdrawal period, and I acknowledge that the right of withdrawal will expire upon full performance of the service (the elapse of the paid period) by AutoXCyber Mateusz Grądkowski — Article 38(1)(1) of the Consumer Rights Act.

After the contract is concluded, we will send you a confirmation of the conclusion of the contract on a durable medium (e-mail), containing the information required by Article 21 of the Consumer Rights Act and confirmation of the above consent.

6. Free plan — separate rules

The Free plan (3 humanizations/day, 500-character limit; also available without registration within per-IP anti-abuse limits) is a free-of-charge service. The provisions of Articles 27–38 of the Consumer Rights Act on withdrawal apply to contracts under which the consumer is obliged to pay a monetary price — they do not apply to the free Free plan.

Using the Free plan means concluding a contract for the free provision of a digital service. Resigning from the Free plan simply means ceasing to use the service and/or deleting the account (button available in the user dashboard). Account deletion is effective immediately and requires no additional formalities.

7. Voluntary commercial guarantee — 14-day money-back guarantee (Pro plan)

Independently of the statutory right of withdrawal described in sections 2–5, we offer a voluntary commercial guarantee within the meaning of Article 577 et seq. of the Polish Civil Code, applied accordingly:

Within 14 days of purchasing the Pro plan we will refund the full package price on request — without giving any reason and without any obligation to pay a proportional amount for the period of use.

The entitlement under this guarantee is more favourable than the statutory right of withdrawal (no deduction for the time of use) and does not limit or replace your statutory rights. Submit your refund request to [email protected], stating the e-mail address assigned to your account. The refund is made using the same payment method (Stripe) within 14 days of the request.

8. Additional information

The Pro plan prices (PLN 79/month, PLN 219/3 months, PLN 349/6 months) are gross prices (the service provider is VAT-exempt under Article 113(1) of the Polish VAT Act; the prices are the amounts actually charged).
The full information obligations concerning distance contracts (including the characteristics of the service, the total price, the duration, the manner of cancellation, the right of withdrawal) are fulfilled in accordance with Article 12 of the Consumer Rights Act and in the Terms of Service (/regulamin; English translation: /terms).
Complaint procedure — the conformity of the digital service with the contract is governed by Chapter 5b of the Consumer Rights Act (Article 43h et seq.); we accept complaints at [email protected], with a 14-day response deadline (Article 7a of the Consumer Rights Act).
Out-of-court means of handling complaints and pursuing claims are described in the Terms of Service. The ODR platform (Regulation (EU) No 524/2013) has been discontinued — Regulation (EU) 2024/3228; the submission of complaints ended on 20 March 2025. We do not use that avenue.

Annex 1 — Instruction on the right of withdrawal

(Sections 1–8 of this document constitute the instruction on the right of withdrawal, prepared on the basis of the model set out in Annex 1 to the Consumer Rights Act.)

Annex 2 — Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract — prepared on the basis of the model set out in Annex 2 to the Consumer Rights Act)

Addressee:

AutoXCyber Mateusz Grądkowski sole proprietorship (CEIDG) ul. Wergiliusza 7/69, 01-915 Warsaw, Poland Tax ID (NIP): 1182241134 (VAT-exempt) | Business Registry No. (REGON): 523059876 E-mail: [email protected]

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract for the provision of the following digital service(*):

........................................................................................................ (e.g. Pro monthly plan / Pro 3-month plan / Pro 6-month plan — humai.pl)

— Date of conclusion of the contract(*): ........................................................

— Name(s) of the consumer(s): ............................................................

— Address of the consumer(s): ...........................................................................

— E-mail address assigned to the humai.pl account: ...............................................

— Signature of the consumer(s) (only if this form is submitted on paper):

........................................................................................................

— Date: ......................................................................................................

(*) Delete as appropriate.

Reminder: If, at the time of purchase, you made an express request for immediate commencement of performance (the checkbox in the purchase process), the right of withdrawal will expire only upon full performance of the service (the elapse of the paid period) — not upon its commencement. Until that moment you may withdraw from the contract, and you will only be obliged to pay a proportional amount for the time of use (Article 35 of the Consumer Rights Act). Alternatively, within 14 days of purchase you are entitled to a full refund under the voluntary commercial guarantee (section 7) — with no deductions whatsoever.

Legal bases

The Polish Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws 2024, item 1796): Article 2(5a) (digital service), Article 7a (complaint response deadline), Article 12 (information obligations), Article 21 (confirmation on a durable medium), Article 27 (right of withdrawal), Article 28(1) (start of the period), Article 29 (sanction for failure to provide the instruction), Article 30(3) (confirmation of the statement), Article 32(1) (refund deadline and method), Article 35(1) (proportional payment), Article 38(1)(1) (loss of the right upon full performance of a digital service), Chapter 5b (Article 43h et seq. — conformity of a digital service with the contract), Annexes 1 and 2.
The Polish Act of 23 April 1964 — Civil Code: Article 577 et seq. (guarantee, applied accordingly to a contractual commitment).
Regulation (EU) 2024/3228 (discontinuation of the ODR platform; repeal of Regulation (EU) No 524/2013).