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Terms of Service

TERMS OF SERVICE (TERMS AND CONDITIONS FOR THE PROVISION OF SERVICES BY ELECTRONIC MEANS) — humai.pl

Effective date: 7 July 2026 Last updated: 7 July 2026 Version: 1.0

Governing language and governing law. This document is a courtesy English translation of the Polish original — Regulamin świadczenia usług drogą elektroniczną — humai.pl (available at https://humai.pl/regulamin). The Polish version is the legally binding text; in the event of any discrepancy between this translation and the Polish original, the Polish version prevails. The contract is governed by Polish law. If you are a consumer, this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of the country of your habitual residence (Article 6(2) of Regulation (EC) No 593/2008 — the "Rome I" Regulation).

§1. General provisions

  1. These Terms of Service (the "Terms") set out the rules for the provision of services by electronic means through the website available at humai.pl (the "Service Website"), in particular the types and scope of the services, the conditions of their provision, the conditions for concluding and terminating contracts, and the complaint procedure.
  2. The Terms constitute the terms and conditions for the provision of services by electronic means within the meaning of Article 8(1) of the Polish Act of 18 July 2002 on Providing Services by Electronic Means (consolidated text: Journal of Laws 2024, item 1513; the "Electronic Services Act").
  3. The Service Provider makes the Terms available to the Service Recipient free of charge before the conclusion of the contract for the provision of services by electronic means, in a manner that allows the Service Recipient to obtain, reproduce and record their content using the ICT system used by the Service Recipient (Article 8(1)(2) of the Electronic Services Act). The Terms are available on the Service Website in a form that allows them to be downloaded, saved and printed.
  4. Pursuant to Article 8(2) of the Electronic Services Act, the Service Recipient is not bound by those provisions of the Terms that were not made available to them in the manner described in section 3.
  5. The services are provided by electronic means within the meaning of Article 2(4) of the Electronic Services Act, i.e. without the simultaneous presence of the parties, through the transmission of data at the individual request of the Service Recipient, sent and received by means of devices for electronic processing and storage of data.
  6. Acceptance of the Terms is voluntary but necessary to create an Account and to use the Services. Acceptance takes place by ticking the appropriate box (checkbox) before completing registration or purchasing the Pro plan.

§2. Definitions

The following terms used in these Terms mean:

  1. Service Provider — AutoXCyber Mateusz Grądkowski, a sole proprietorship registered in the Polish Central Register of Business Activity (CEIDG), with its registered office at ul. Wergiliusza 7/69, 01-915 Warsaw, Poland, Tax ID (NIP) 1182241134 (VAT-exempt), Business Registry No. (REGON) 523059876, e-mail address: [email protected], providing the Services through the Service Website.
  2. Service Recipient / User — a natural person, legal person or organisational unit without legal personality that uses the Services.
  3. Consumer — a natural person who concludes with the Service Provider a contract not directly related to their business or professional activity (Article 22¹ of the Polish Civil Code).
  4. Entrepreneur with consumer rights — a natural person who concludes a contract directly related to their business activity, where it follows from the content of that contract that it is not of a professional nature for that person (Article 7aa of the Polish Consumer Rights Act; Article 385⁵ of the Polish Civil Code). The provisions concerning the Consumer apply to such a person accordingly, to the extent indicated in the applicable regulations.
  5. Service Website — the humai.pl website together with its functionalities.
  6. Service / Humanization Service — a digital service within the meaning of Article 2(5a) of the Polish Consumer Rights Act (consolidated text: Journal of Laws 2024, item 1796; the "Consumer Rights Act"), consisting in processing (paraphrasing, stylistic editing) text supplied by the User in order to give it a more natural sound and to reduce its estimated "detectability" as text generated by artificial intelligence. The Service is performed with the involvement of external providers of large language models (LLMs).
  7. Account — an individual set of resources and settings assigned to the User, available after logging in.
  8. Free Plan — a free-of-charge plan for using the Service, with the limitations described in §4.
  9. Pro Plan — a paid subscription plan with extended limits, described in §4 and §6.
  10. Subscription — a paid contract for the provision of the Service under the Pro plan, concluded for a fixed term with automatic renewal, on the terms set out in §6.
  11. LLM Provider — an external provider of a large language model to which the User's text is transmitted for processing, i.e. Anthropic PBC (Claude, USA) and/or Google LLC (Gemini, USA).
  12. AUP — the Acceptable Use Policy referred to in §10, which forms an integral part of the Terms.
  13. Privacy Policy — a separate document describing the rules for the processing of personal data, available on the Service Website at /polityka-prywatnosci (English translation: /privacy).

§3. Service Provider details and contact

  1. The Service Provider is:
    • Name: AutoXCyber Mateusz Grądkowski
    • Legal form: sole proprietorship (CEIDG)
    • Registered office address: ul. Wergiliusza 7/69, 01-915 Warsaw, Poland
    • Tax ID (NIP): 1182241134 (VAT-exempt)
    • Business Registry No. (REGON): 523059876
    • E-mail address (contact and complaints): [email protected]
  2. The identification details are provided in accordance with Article 5(2) and (5) of the Electronic Services Act and Article 12(1) of the Consumer Rights Act. The Service Provider can be contacted in particular at the e-mail address indicated above.
  3. Point of contact (DSA). Within the meaning of Regulation (EU) 2022/2065 of the European Parliament and of the Council on a Single Market for Digital Services (the "DSA"), the single point of contact for authorities and users is the e-mail address: [email protected]. Correspondence in Polish or English is accepted at this address.

§4. Type and scope of the Services

  1. The Service Provider provides, by electronic means, the text Humanization Service, consisting in processing the text entered by the User in order to improve its naturalness and reduce its estimated detectability as AI text. The processing is carried out using external language models of the LLM Providers.
  2. Free Plan (free of charge):
    • up to 3 (three) humanizations per day;
    • maximum length of a single input text: 500 characters;
    • available both after registration and without registration, within per-IP anti-abuse limits;
    • no payment card details required.
  3. Pro Plan (paid):
    • a shared monthly budget of 900,000 tokens;
    • maximum length of a single input text: 20,000 characters;
    • prices and payment rules are set out in §6.
  4. The Service Provider may make additional features available (e.g. selection of the tone/style of processing, result preview, humanization history). The current scope of features is presented on the Service Website.
  5. The Service is an obligation of due care (best efforts), not an obligation of result — see §9 for details.
  6. Artificial intelligence and the AI Act. The Service uses generative AI models supplied by the LLM Providers. The Service stylistically transforms the text supplied by the User without substantially altering its content or meaning (an assistive editing function). To the extent that the Service would be covered by the transparency obligations under Article 50 of Regulation (EU) 2024/1689 of the European Parliament and of the Council (the AI Act), applicable from 2 August 2026, the Service Provider complies with them; given the assistive, editorial nature of the processing, the exemption applies for systems that do not substantially alter the input data provided by the user or its meaning. The User is responsible for disclosing the fact of AI use wherever this is required by law, by the rules of universities or employers, or by other applicable regulations.
  7. Humanization history — scope of stored data. In the humanization history the Service Website stores only: the selected tone, the length of the input text (character count), a shortened preview of the result (up to 90 characters), the token count, style indicators and a timestamp. The full content of the input text and the full humanization result are not stored by the Service Provider.

§5. Conditions for concluding the contract, Account and technical requirements

  1. The contract for maintaining an Account is concluded upon the effective creation of the Account (registration) and acceptance of the Terms. This contract is free of charge and concluded for an indefinite period.
  2. The contract for the provision of the Service under the Pro plan is concluded upon the effective completion of payment and activation of the Subscription, on the terms set out in §6.
  3. Registration of an Account requires providing an e-mail address and setting a password (stored using bcrypt) or using login via Google OAuth. The User is obliged to provide true and up-to-date data. Using the humanization feature and purchasing the Pro plan require confirmation of the e-mail address (hard verification).
  4. Minimum age. The Service may be used only by persons who are at least 18 years old and have full legal capacity. The Service is not intended for, and is not directed at, persons under 18 years of age.
  5. Technical requirements necessary to interoperate with the Service Provider's ICT system (Article 8(3)(2)(a) of the Electronic Services Act):
    • a device with Internet access;
    • an up-to-date web browser (e.g. Chrome, Firefox, Safari, Edge) with JavaScript enabled;
    • cookies and local storage (localStorage) enabled — the login session is based on a JWT token stored in a cookie (Auth.js);
    • an active e-mail account (for registration and communication);
    • for the Pro plan — the ability to make an online payment by payment card.
  6. Prohibition on supplying unlawful content. Pursuant to Article 8(3)(2)(b) of the Electronic Services Act, the User is prohibited from supplying content of an unlawful nature. Detailed acceptable-use rules are set out in §10 (AUP).
  7. The User may at any time delete their entire humanization history (button in the dashboard) or delete their entire Account (button in the dashboard); deletion of the Account results in cancellation of the Subscription.

§6. Plans, payments and prices

  1. Payment operator. Payments under the Pro plan are handled by Stripe, Inc. — the payment methods include payment cards. The Service Provider does not store full payment card details. Stripe holds an active certification under the EU-US Data Privacy Framework as well as the UK Extension and the Swiss-US Data Privacy Framework.
  2. Pro plan prices (fixed tariff prices; gross; the Service Provider is VAT-exempt):
    • 1-month package: PLN 79;
    • 3-month package: PLN 219;
    • 6-month package: PLN 349. The prices are stated in accordance with Article 3 of the Polish Act of 9 May 2014 on Informing about the Prices of Goods and Services (consolidated text: Journal of Laws 2023, item 168). The total price, the selected period and the currency are presented before the contract is concluded (Article 12(1) of the Consumer Rights Act). The 3- and 6-month packages are separate, fixed tariff prices — they do not constitute a price-reduction announcement within the meaning of the Omnibus Directive rules.
  3. Subscription and automatic renewal. The Subscription is concluded for the selected period and renews automatically for a further period of the same length, unless the User cancels it before the end of the current billing period. Information about the automatic renewal, the duration of the contract and the manner of cancellation is made available before the contract is concluded (Article 12(1) of the Consumer Rights Act).
  4. Price changes. A change of the price or of the essential terms of the Subscription for the next billing period will take place only after the User has been informed in advance. A User who does not accept the change may cancel the Subscription before the change takes effect.
  5. Cancellation. The User may at any time cancel the automatic renewal of the Subscription in the Account dashboard or by contacting [email protected]. Cancellation means no further charge will be taken; access to the Pro plan continues until the end of the paid period. Cancelling is at least as simple as concluding the contract.
  6. Invoices. Invoices are issued via inFakt. At the User's request, the Service Provider will provide an invoice in accordance with the applicable tax regulations.

§7. Right of withdrawal (Consumer) and voluntary money-back guarantee

The provisions of this paragraph apply to Consumers and to entrepreneurs with consumer rights (§2(4)).

A. Right of withdrawal — digital service

  1. A Consumer who has concluded a Pro Subscription contract at a distance may withdraw from it within 14 days without giving any reason and without incurring any costs, subject to sections 3–5 (Article 27 of the Consumer Rights Act). The period begins on the day the contract is concluded (Article 28(1) of the Consumer Rights Act).

  2. How to withdraw. To withdraw, submit an unequivocal statement — by e-mail to [email protected]. You may use the statutory model withdrawal form (Annex 2 to the Consumer Rights Act). The instruction on the right of withdrawal constitutes Annex 1 to the Consumer Rights Act and is made available to the Consumer before the contract is concluded.

  3. Request for immediate commencement of performance. If the Consumer requests that performance of the Service begin before the expiry of the withdrawal period, they may do so by ticking a separate checkbox, unticked by default, with the following wording:

    ☐ I request that performance of the Service (text humanization) begin before the expiry of the 14-day withdrawal period, and I acknowledge that once the service has been fully performed by AutoXCyber Mateusz Grądkowski I will lose the right of withdrawal.

  4. Consequences of withdrawal after making the request. If the Consumer withdraws from the contract after making the request referred to in section 3, they are obliged to pay for the performance provided up to the moment of withdrawal, in proportion to the scope of the service performed and the period of use (Article 35(1) of the Consumer Rights Act).

  5. Complete loss of the right of withdrawal. The right of withdrawal expires in full upon full performance of the digital service, i.e. at the end of the paid subscription period, provided that the Consumer made the express request referred to in section 3 and was informed of the loss of the right of withdrawal (Article 38(1)(1) of the Consumer Rights Act).

  6. Absence of instruction. If the Consumer is not informed of the right of withdrawal, that right expires in accordance with Article 29 of the Consumer Rights Act (after 12 months from the expiry of the original period; and if the Consumer is informed within that time — 14 days after being informed).

B. Voluntary money-back guarantee (14 days)

  1. Independently of the statutory right of withdrawal, the Service Provider grants a voluntary money-back guarantee on the following terms:
    • Scope: a full refund of the price paid for the Pro package, without deductions;
    • Notification period: up to 14 days from the date of purchase (activation of the Subscription);
    • How to claim: a request sent to [email protected] stating the account e-mail address;
    • Refund: made through the same payment channel (Stripe), within 14 days of acceptance of the request;
    • Effect: cancellation of the Subscription and refund of the full amount.
  2. The guarantee referred to in section 7 constitutes a voluntary contractual commitment of the Service Provider within the meaning of Article 577 et seq. of the Polish Civil Code, applied accordingly, and is more favourable than the statutory rights. It does not limit or exclude any rights the Consumer has under the law.

§8. Complaints

  1. The User may submit complaints concerning the Services, in particular their non-conformity with the contract, by e-mail to [email protected].
  2. A complaint should contain at least: the User's contact details (account e-mail address), a description of the irregularity and, where possible, the User's request.
  3. Response time. The Service Provider examines the complaint and responds within 14 days of receiving it (Article 7a of the Consumer Rights Act). Failure to respond within this period means the complaint is deemed accepted.
  4. Conformity of the digital service with the contract. Liability towards the Consumer for the conformity of the digital service with the contract is governed by the provisions of Chapter 5b of the Consumer Rights Act (Article 43h et seq.), implementing Directive (EU) 2019/770. This liability cannot be contractually excluded or limited in relation to the Consumer.
  5. The complaint procedure is set out in accordance with Article 8(3)(4) of the Electronic Services Act.

§9. No guarantee of results, nature of the indicator and AI information

  1. Obligation of due care. The Service consists in processing text using AI models. The Service Provider exercises due care but does not guarantee that the processed text:
    • will obtain any particular score in any AI tool or detector,
    • will "pass", "bypass" or remain "undetectable" in any AI content detection system,
    • will be indistinguishable from text written by a human.
  2. Nature of the indicator. The AI style indicator displayed on the Service Website is an internal, estimated style heuristic, not the output of an independent, external AI detector. It is for guidance only and does not constitute an assurance as to the conformity of the Service with the contract.
  3. Unreliability of detectors. AI content detection tools can be unreliable and may return false positives or false negatives. The risk associated with the assessment of text by third parties is borne by the User.
  4. Honest communication. The Service Provider describes the operation of the Service as "reducing detectability" and "improving the naturalness" of text, without promises of a guaranteed result, in accordance with the prohibition of unfair market practices (Articles 5 and 6 of the Polish Act of 23 August 2007 on Counteracting Unfair Market Practices).
  5. AI information and transparency. The result is produced with the involvement of generative AI systems (the LLM Providers). The Service stylistically transforms the User's text without substantially altering its meaning. The User is responsible for disclosing AI use wherever this is required by law, university rules, employer rules or other applicable regulations.

§10. Rules of use and prohibited use (AUP)

  1. The User undertakes to use the Service Website in accordance with the law, the Terms and good practices. The prohibition on supplying content of an unlawful nature applies (Article 8(3)(2)(b) of the Electronic Services Act).
  2. In particular, the following are prohibited:
    • entering unlawful content (including content infringing personal rights, defamatory content, content inciting hatred, terrorist content, child sexual abuse material);
    • using the Service for fraud, impersonating other persons, creating a false identity, spam, phishing or disinformation;
    • infringing copyright or other rights of third parties;
    • entering personal data of third parties without a legal basis, or special categories of data (Article 9 GDPR), such as data concerning health, political opinions, religious beliefs, etc.;
    • attempts to circumvent Free plan limits, abuse of the infrastructure, automated data harvesting (scraping) or reverse engineering.
  3. User's representation. The User represents and warrants that they hold the rights to the text entered into the Service Website and the right to have it processed within the Service.
  4. Responsible use. The User undertakes not to use the Service in a manner that violates the rules or policies of the educational, examination, publishing or professional institutions to which they are subject, or to circumvent obligations to disclose AI content where the law so requires.
  5. Detailed or updated Acceptable Use rules (AUP) may be made available in a separate document forming an integral part of the Terms.

§11. Liability

  1. The Service Provider is liable for non-performance or improper performance of the Service under the general rules of the Polish Civil Code (Article 471 et seq. of the Civil Code), taking into account the mandatory provisions protecting the Consumer.
  2. Towards the Consumer, the Service Provider does not exclude or limit its statutory liability, in particular:
    • liability for the non-conformity of the digital service with the contract (Chapter 5b of the Consumer Rights Act);
    • liability for damage caused intentionally (Article 473 §2 of the Civil Code — such a stipulation would be invalid);
    • liability for personal injury;
    • liability to the extent that its exclusion would constitute a prohibited contractual clause (Articles 385¹ and 385³ of the Civil Code).
  3. Division of roles. It is the User who decides on the input content and on the manner of using the result. The Service Provider does not control and is not responsible for the manner in which the User uses the processed text, subject to mandatory provisions of law.
  4. Interruptions and force majeure. The Service Provider is not liable for non-performance or improper performance of the Service to the extent resulting from force majeure, failures or actions of external providers (including the LLM Providers, the payment operator, the hosting provider), or announced maintenance work — within the limits permitted by law and without prejudice to section 2. The Service is provided on a "best effort" basis; the Service Provider does not guarantee uninterrupted availability.
  5. Businesses (B2B). In relation to Users who are neither Consumers nor entrepreneurs with consumer rights, the Service Provider's liability for non-performance or improper performance of the Service is limited to actual losses (excluding lost profits) and to the amount of the fees paid by the User during the 12 months preceding the event causing the damage, subject to Article 473 §2 of the Civil Code.

§12. Intellectual property

  1. Input text. The User retains all rights they hold to the text entered into the Service Website. By using the Service, the User grants the Service Provider a non-exclusive, royalty-free licence to the extent necessary to provide the Service, i.e. to process the text and transmit it to the LLM Provider in order to generate the result.
  2. Output text. The Service Provider does not claim any rights to the processing result and transfers to the User such rights or authorisations to use the result as it is able to transfer. The copyright status of AI-generated output is not conclusively settled under Polish law; the User bears the risk of ensuring that their use of the result complies with the law and with third-party rights.
  3. LLM Providers' terms. Use of the Service is also subject to the terms of use of the LLM Providers (Anthropic PBC, Google LLC) with respect to input and output content. The rules under which the LLM Providers process content (including the question of potential model training) are described in the Privacy Policy; in API mode, content is, as a rule, not used by the LLM Providers to train models.
  4. Service Provider's rights. The Service Website, its interface, software, trademarks, the humai.pl name and the Service Provider's materials are protected by law. Copying, modifying or reverse engineering them beyond the scope permitted by law is prohibited.

§13. Account suspension and termination of the contract

  1. Termination by the User. The User may at any time terminate the contract for maintaining an Account by deleting it (button in the dashboard). Deletion of the Account results in cancellation of the Subscription. Cancellation of automatic renewal alone is governed by §6(5).
  2. Suspension / termination by the Service Provider. The Service Provider may suspend or terminate the provision of the Service only for valid, clearly defined reasons, in particular in the event of: a breach of the Terms or the AUP, supplying unlawful content, abuse of limits, payment fraud or non-payment of amounts due.
  3. Proportionality and appeal. The Service Provider applies proportionate measures (warning → restriction → suspension → termination), informs the User of the reason and enables an appeal or complaint to be lodged. Provisions allowing suspension at the Service Provider's sole discretion, without reason, are not applied to Consumers.
  4. Settlement. In the event of termination of the contract for reasons not attributable to the Consumer, the Service Provider makes a proportional refund of fees for the unused paid period.

§14. Amendments to the Terms

  1. The Service Provider may amend the Terms for valid reasons, in particular: changes in the law, changes in the scope or manner of providing the Services, security considerations, technological changes or changes at external providers.
  2. Registered Users will be informed of an amendment to the Terms with at least 14 days' notice — by e-mail (to the e-mail address assigned to the Account) and by a notice on the Service Website — before the changes take effect.
  3. A User who does not accept the changes may terminate the contract (delete the Account or cancel the Subscription) before the changes take effect. Changes may not infringe the Consumer's acquired rights or introduce prohibited contractual clauses (Articles 385¹ and 385³ of the Civil Code).
  4. Pro contracts concluded before an amendment are governed by the Terms in the version accepted at the time the contract was concluded, unless the amendment results from mandatory provisions of law.

§15. Governing law and courts

  1. The governing law is Polish law. The choice of Polish law does not deprive the Consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence (Article 6 of Regulation (EC) No 593/2008 of the European Parliament and of the Council — "Rome I").
  2. Any disputes with a Consumer are resolved by the court having jurisdiction under the provisions of the Polish Code of Civil Procedure. For Users who are not Consumers, the competent court is the court having jurisdiction over the Service Provider's registered office.

§16. Out-of-court dispute resolution (ADR)

  1. ODR platform. The EU online dispute resolution (ODR) platform was discontinued pursuant to Regulation (EU) 2024/3228 of the European Parliament and of the Council (repealing Regulation (EU) No 524/2013): the submission of new complaints ended on 20 March 2025, and the platform was shut down on 20 July 2025.
  2. ADR. The Consumer may use out-of-court means of handling complaints and pursuing claims under the Polish Act of 23 September 2016 on Out-of-Court Resolution of Consumer Disputes, in particular by contacting the competent Voivodeship Inspectorate of Trade Inspection or a municipal/district consumer ombudsman. Recourse to ADR is voluntary and does not limit the right to pursue claims in court.

§17. Final provisions and contact

  1. In matters not regulated by the Terms, the provisions of Polish law apply, in particular: the Electronic Services Act, the Civil Code, the Consumer Rights Act, the GDPR and other applicable regulations.
  2. If any provision of the Terms is found to be invalid or ineffective, the remaining provisions remain in force. In relation to a Consumer, generally applicable provisions of law apply in place of a prohibited clause.
  3. The rules for the processing of personal data are set out in the Privacy Policy (/polityka-prywatnosci; English translation: /privacy), and the rules for the use of cookies and local storage in the Cookie Policy (/polityka-cookies; English translation: /cookies); these documents are available on the Service Website and supplement the Terms.
  4. Contact: [email protected]. The Service Provider's details are set out in §3.

These Terms are effective from 7 July 2026.